Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. You are responsible for return shipping costs. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Dye sublimated apparel is not eligible for returns.
All orders orders are subject to shipping fees, calculated by real time postage costs provided by FedEx and USPS.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We are not responsible for product damage that is incurred during order shipment.
*A majority of orders placed will ship via FedEx Ground, USPS First Class and USPS Priority Mail. Expedited shipping is available via FedEx 2-Day and FedEx Standard Overnight.
Your order will begin processing 1 to 3 business days after it is received. Your order will be updated from "Awaiting Fulfillment" to "Shipped" once your order leaves our facility. You will be provided with shipping confirmation and a tracking number once your order's processing is copmlete.
(NOTE: There are some instances where your item may be marked as "Shipped" but lack tracking information updates. Please allow 2 to 5 business days for this delay to resolve. You will be contacted if other errors arise).
Dye sublimated apparel orders may be edited up to 24 hours after the order is placed. After this time period, the order is firm and will be made to order as instructed in the original order information.
Turnaround time on dye sublimated apparel production ranges from 3-4 weeks.
Virtual samples are not available for website items. These items are shown as they will be produced.